Refund Policy
Home/Refund Policy
Effective Date: June 23, 2025
At Neelohit Jewellers, we take pride in offering high-quality jewellery that meets your expectations. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
1. Returns Eligibility
We accept returns only for defective, damaged, or incorrect items delivered to you.
The item must be unused, unworn, and in original condition with tags, invoice, and packaging intact.
Return requests must be made within 48 hours of delivery.
2. Non-Refundable Items
We do not accept returns or offer refunds for:
Products that are customized, engraved, or made-to-order.
Sale or discounted items.
Items returned without original packaging or invoice.
3. How to Request a Refund
If you receive a damaged or wrong product:
Email us at neelohitjewellers@gmail.com within 48 hours.
Include your order number, a brief description of the issue, and clear photos of the product and packaging.
Our team will review your request and respond within 2–3 business days.
4. Refund Process
Once your return is approved and the item is received and inspected, we will initiate the refund.
Refunds will be credited to your original payment method within 7–10 business days.
In some cases, you may receive store credit or an exchange as per your preference.
5. Shipping Costs
Shipping charges are non-refundable.
If the return is approved, you may be responsible for return shipping unless the item was received in a damaged or incorrect condition.
9. Contact Us
If you have any questions or need help with a return:
Neelohit Jewellers
📧 Email: neelohitjewellers@gmail.com
🌐 Website: https://neelohitjewellers.com
Store Information
- 1725, Dariba Kalan, Chandni Chowk, Delhi - 110006.
- +91 9711587433
- neelohit.jewellers@gmail.com
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